Civica UK Ltd

Company & Product Overview

Civica is a market leader in specialist systems and business process services with over 30 years’ experience helping organisations to transform the way they work. Through experienced people who understand service delivery, the Group applies software, managed services and outsourcing to help customers streamline their activities. Civica supplies more than 4,000 organisations with our cloud-based Software as a Service solutions across the UK, Europe, North America, Australia, New Zealand and APAC; helping our customers to achieve a successful and more cost-efficient way of working. Its UK customers include 95% of local authorities and more than 90% of police forces.

Developed in conjunction with legal managers and practitioners and drawing on legal systems experience over more than three decades, Civica Legal blends effective advice, systems and services and integrates them across the legal function. It builds on a modern cloud-based platform to offer simple intuitive interface, available on any connected device, highly scalable solution, secure in the knowledge you have a complete system, designed to support the way you work.

Civica Legal enables users to:

Deliver better services: deliver responsive, high-quality services that make it easier and quicker for internal and external customers to access and use legal services and to progress matters in a timely manner.

Achieve increased efficiency: establish, automate and streamline case and administrative procedures to deliver more productive case management, increased time recording and billing accuracy and savings in time spent, and the level of fee earner employed.

The Civica Legal portal allows ‘self-service’ for greater integration between various parties. Achieve integrated and flexible working: deliver an enhanced ability across all areas of work to integrate case management and time recording with front-office systems, web services and mobile technology.

Benefit from effective information management: improve the management and reporting of information through the easy collection, storage and retrieval of data and provide rapid access to knowledge for increased productivity and better risk management.

Improve support: deal efficiently with fluctuations in service demand encompassing new legislation, policy changes and an increasing diversity of work, including the ability to interface and interoperate with a range of systems and third parties.

Our range of proactive consultancy encompasses systems design and a full range of managed service propositions from remote administration, in the cloud to fully hosted solutions.

For further information visit

Our smart software is helping deliver the services of the future.

Company Details

Company name
Civica UK Ltd

Main UK Address
Eighth Floor, Southbank Central 30 Stamford Street London SE1 9LQ

+44 (0) 3333 214 914

Richard Beard



Corporate Information

Number of years in the legal market: 30+

Trade Associations & Accreditations
LSSA. Microsoft Gold Certified Partner. Citrix Silver Solutions Partner. ISO 9001, ISO 14001, OHSAS 18001, ISO27001, ISO 22301. Investors In People Gold.

Target Markets

Smaller High Street Firms (2-5 partners/6-25 users)
Large High Street Firms (6-10 partners/26+ users)
Commercial Firms (11-20 partners)
City and Major Regional firms (21-50 partners)
Major City and International (51+ partners)Corporate In-house Legal Departments
Public/Local Authority Legal Departments

Geographic Markets

England & Wales
Northern Ireland
Republic of Ireland
Channel Islands
Other – USA, Australia and Southeast Asia

Technology Platforms Supported

Cloud Based Software as a Service platform
Supports modern browser access (Chrome, Edge, Firefox, Opera & Safari)

Categories of Products & Services Supported

Financial & Practice Management

Accounts and Practice Management Systems
Time Recording
Marketing and Relationship Management

Case Management

Debt Collection Software

Non-contentious Corporate Business (e.g. conveyancing, re-mortgaging)
Private Client (e.g. conveyancing, probate, matrimonial)
Litigation - Defendant (e.g. ULR, RTA, PI)
Litigation - Claimant (e.g. ULR, RTA, PI)
Other Case Management - various Local Authority Applications
Bulk Processing of Cases
XML Import and Export Interfaces

Online Systems & Services

Internet Access, including ISP Services
Application Service Provider (ASP)
Web Site Design Services
Corporate Portals and Intranets
Client Extranets and Direct Access
Legal e-Business/e-Commerce
Managed Services
System Hosting

Support Systems & Services

Systems Integration, Consultancy, Managed Software and Project Management
Training (Specialist)
Telephone and online support
Named Customer Success Manager