Civica UK Ltd

Company & Product Overview

Civica is a market leader in specialist systems and business process services that help organisations to transform the way they work. Through experienced people who understand service delivery, the Group applies software, managed services and outsourcing to help customers streamline their activities. Civica supplies more than 2,000 organisations in the UK, Australia, New Zealand, Singapore, Canada and the USA, helping our customers to achieve a successful and more cost-efficient way of working. Its UK customers include 95% of local authorities and more than 90% of police forces.

Developed in conjunction with legal managers and practitioners and drawing on legal systems experience over two decades, Civica Legal blends effective advice, systems and services and integrates them across the legal function. It builds on a modern Microsoft-based platform to offer complete, low risk and highly scalable solutions, designed to support the way you work.

Civica Legal enables users to:

Deliver better services: deliver responsive, high quality services that make it easier and quicker for internal and external customers to access and use legal services and to progress matters in a timely manner.

Achieve increased efficiency: establish, automate and streamline case and administrative procedures to deliver more productive case management, increased time recording and billing accuracy and savings in time spent and the level of fee earner employed.

Benefit from effective information management: improve the management and reporting of information through the easy collection, storage and retrieval of data and provide rapid access to knowledge for increased productivity and better risk management.

Achieve integrated and flexible working: deliver an enhanced ability across all areas of work to integrate case management and time recording with front-office systems, web services and mobile technology.

Improve support: deal efficiently with fluctuations in service demand encompassing new legislation, policy changes and an increasing diversity of work, including the ability to interface and interoperate with a range of systems and third parties.

Our range of proactive consultancy encompasses systems design and a full range of managed service propositions from remote administration, in the cloud to fully hosted solutions.

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Company Details

Company name
Civica UK Ltd

Main UK Address
2, Burston Road, Putney, London SW15 6AR

020 7760 2800



Richard Beard

Corporate Information

Number of years in the legal market

Trade Associations & Accreditations
LSSA, Microsoft Gold Certified Partner, Citrix Silver Solutions Partner

Target Markets

Smaller High Street Firms (2-5 partners/6-25 users) - 10 percent of sales
Large High Street Firms (6-10 partners/26+ users) - 20 percent of sales
Commercial Firms (11-20 partners) - 30 percent of sales
City and Major Regional firms (21-50 partners) - 20 percent of sales
Major City and International (51+ partners) - 5 percent of sales
Criminal Practitioners
Corporate In-house Legal Departments
Public/Local Authority Legal Departments - 15 percent of sales

Geographic Markets

England & Wales
Northern Ireland
Irish Republic
Channel Islands
Other – USA, Australia and South East Asia

Technology Platforms Supported

Windows (95/98 NT/2000/XP)
Web browser
Others - BOS

Categories of Products & Services Supported

Financial & Practice Management

Accounts and Practice Management Systems
Time Recording
Legal Aid/Franchise Management
Marketing and Relationship Management

Case Management

Debt Collection Software
Legal Aid Work
Non-contentious Corporate Business (e.g. conveyancing, re-mortgaging)
Private Client (e.g. conveyancing, probate, matrimonial)
Litigation - Defendant (e.g. ULR, RTA, PI)
Litigation - Claimant (e.g. ULR, RTA, PI)
Other Case Management - various Local Authority Applications
Electronic Legal Forms Integration - Laserform
Bulk Processing of Cases
XML Import and Export Interfaces

Online Systems & Services

Internet Access, including ISP Services
Application Service Provider (ASP)
Web Site Design Services
Corporate Portals and Intranets
Client Extranets and Direct Access
Legal e-Business/e-Commerce
Managed Services
System Hosting

Support Systems & Services

Systems Integration, Consultancy , Managed Software and Project Management
Networking and Cabling Services
Communications Links to Branches – ISDN, kilostream, megastream
Telecoms, Integrated Messaging and Fax Systems
Supply of Hardware
Training (Specialist)
Training (generic i.e. Windows, Word, Excel etc.)
Other Software Systems and Services - Crystal Reports