Habits versus technology: why case management isn’t enough to speed up transactions

A new episode of Landmark talks property podcast.

In this two-part podcast series, Ochresoft Managing Director Rob Gurney is joined by Stephen Ward, Director of Strategy & External Relations at the Council for Licensed Conveyancers, to examine the pressures reshaping today’s conveyancing landscape.

This instalment explores three central themes affecting modern transaction timelines:

• Why the gap between consumer expectations and the realities of buying and selling a home continues to widen, and how this disconnect influences the experience of conveyancers today.
• Why meaningful progress requires changes at the root of the process, rather than relying on isolated improvements in tools, workflows or individual firm-level solutions.
• How AI adoption is accelerating within the sector, and whether its growing role is easing workflow pressures.

Episode 2 offers a clear and balanced look at the structural, behavioural and technological factors influencing modern conveyancing environment.

The full episode is available on Spotify: https://open.spotify.com/episode/4lO1SNXGFnQiyA5hFG8yw1?si=JwM0vEcORk60hl-98csK9Q