All members of the LSSA adhere to the Code of Practice. It has been designed to promote the highest levels of service quality to the legal profession. Failure to adhere to the Code of Practice or any part thereof is a disciplinary offence under the Rules of the Association for which suppliers can be admonished, suspended or expelled.

GENERAL REQUIREMENTS

Ensure Employees, Sub-Contractors and Distributors follow Code of Practice
guidelines in all dealings with customers and other members and provide satisfactory monitoring arrangements to ensure compliance.

Maintain professional indemnity and product liability insurance adequate for
the scope, value and volume of the business transacted.

Keep information relating to customer business confidential.

Hold secure all passwords and other system safeguards from unauthorised parties.

Not access the customer computer system without prior permission and then solely for the purpose of assisting the customer.

Ensure that ownership of any intellectual property and license terms are properly identified at the time of supply.

Not give inducement or pay commission directly or indirectly to any consultant or advisor appointed by the customer for business obtained without prior notification to the customer.

Provide adequate training and ongoing support for their products.

Give clear notice of the support arrangements to customers where bought-in
components become obsolete.

Maintain an escrow or similar arrangement to enable users to have access to the source code of the software in the event of a liquidation of the member.

Not make disparaging remarks or inaccurate statements relating to other members or their products.

Other requirements regarding documentation and the setting of clear expectations are also specified and can be obtained from the members or the association.

Information concerning the Association, the Code of Practice, the Mediation service and Disciplinary Procedures may be obtained from the secretariat.

Complaints Procedure

Any alleged acts or omissions of a member considered to be in breach of the Code of Practice will be investigated by the Disciplinary Committee in accordance with LSSA Disciplinary procedure.

Only allegations made in writing and signed by the complainant will be entertained.

If customers wish to make such allegations they should be made with full details and supporting evidence to the secretary. The customer may be required to attend a hearing and give evidence, in which case the customer will be open to cross-examination.

If the customer makes an allegation which results in disciplinary action,
the customer will be informed of the outcome, otherwise the Disciplinary Committee shall decide whether, and if so how and when, publication of the decision will be made.